Frequently Asked Questions
Why should I consider purchasing the AAA Southern New England Travel Protection Plan?
Is my airfare covered, even if I purchase it on my own?
Who is an “Immediate Family” member under the insurance?
What if I am delayed and miss the start of my trip?
If I am sick or injured while on my trip, will my medical expenses be reimbursable?
What if my bags never show up?
How do I enroll?
How will I know that I am covered?
Are there exclusions?
What do I do if I have a claim?
Where can I call for more information?
Q: Why should I consider purchasing the AAA Southern New England Travel Protection Plan?
A: Unforeseen events occur and plans change. This Travel Protection Plan helps protect your investment in the event you must cancel or interrupt your trip for specified, covered reasons, such as illness, injury or death to you, your traveling companion or an immediate family member of you or your traveling companion.
Additional covered reasons for cancellation include travel supplier bankruptcy, jury duty, subpoena, having a home made uninhabitable by natural disaster, and being involved in a documented traffic accident en route to departure. Please see the Description of Coverage for more details.
The plan also provides coverage for: trip interruptions and delays; accidents and sicknesses while traveling; emergency medical evacuations and repatriations; loss, theft or damage to baggage and personal effects; delayed baggage; and 24/7 worldwide emergency assistance.
Q: Is my airfare covered, even if I purchase it on my own?
A: Yes! The coverages under the Trip Cancellation, Interruption & Travel Delay Insurance extend to the airfare booked to join or depart your AAA trip if you tell your counselor the cost of your airfare so that they can include that cost in the calculation of your plan cost. If you are purchasing a AAA Vacations Walt Disney Travel Co Package, your airfare is automatically covered in your special AAA Disney travel protection price.
Q: Who is an “Immediate Family” member under the Insurance?
A: The Immediate Family member definition is quite broad. It’s not just family members who reside with you, such as spouse, domestic partner and children. It also includes grandchildren, aunts, uncles, nieces, nephews and business partners, among others. Please refer to the Definitions section of the Description of Coverage for a full listing.
Q: What if I am delayed and miss the start of my trip?
A: If you miss the departure of your trip due to carrier-caused delays or other specified, covered reasons, the insurance will reimburse you up to $500 ($250/day) per person for any unused travel arrangements and/or out-of-pocket expenses such as accommodation and transportation expenses to catch up to the trip (or to return home if you are delayed at the end of your trip).
Q: If I am sick or injured while on my trip, will my medical expenses be reimbursable?
A. Yes, the plan reimburses up to $10,000 per person for covered medical treatments and expenses. Doctor visits, medicines, hospital stays and ambulance services are all covered. The Travel Protection Plan also includes up to $20,000 of coverage for Emergency Medical Evacuation and Repatriation in the event those services are needed. The Evacuation and Repatriation are arranged and pre-paid for you by the assistance company (On Call International).
Q. What if my bags never show up?
A. If your bags are lost, stolen, damaged or even delayed, the travel protection plan provides coverage. The plan provides coverage up to $1,000 per person if your bags are lost, stolen or damaged and up to $250 per person if your bags are delayed by a Common Carrier for 24+ hours.
Q: How do I enroll?
A: For your convenience, the insurance may be purchased either by:
- Calling AAA Southern New England at 1-(800)-222-7448
- Enrolling via the website (www.sne.berkelycare.com)
- Calling BerkelyCare toll-free at 1-(877) 892-7949
Q: How will I know that I am covered?
A: If you enroll online, BerkelyCare will email you a confirmation of coverage within moments of completing the online enrollment process. If you enroll via telephone call, you will receive an email confirmation. If you do not have an email address, a confirmation will be sent to you via US mail.
Q: Are there exclusions?
A: Yes. As with most insurance, benefits are provided for covered reasons, with some limitations and restrictions. In order to offer these benefits at a reasonable cost and without requiring medical exams or questionnaires, certain exclusions, including a “pre-existing” condition exclusion, do apply.
The good news is that the Pre-Existing Condition exclusion will be WAIVED if you purchase the insurance within 7 days of your initial trip payment to AAA.
Q: What do I do if I have a claim?
A: If you must cancel your travel arrangements, you must contact AAA Southern New England and BerkelyCare at 1-(877) 892-7949 immediately to notify them of your cancellation. BerkelyCare will then send you the appropriate claim form which must be completed by you and the attending physician, if applicable.
Should you have any other claim, please report your claim as soon as possible to BerkelyCare. Provide the policy number above, your travel dates, and details describing the nature of your loss. Upon receipt of this information, BerkelyCare will promptly forward you the appropriate claim form to complete.
Or, you may file a claim online by visiting www.travelclaim.com.Q: Where can I call for more information?
A: You may call BerkelyCare, the plan administrator, toll-free at 1-(877) 892-7949 with any questions regarding the AAA Southern New England Travel Protection Plan. Their customer service representatives will be happy to assist you.
Office Hours: 8 a.m. – 10 p.m. EST, Monday – Friday
9 a.m. – 5 p.m. EST, Saturday
8598042